About Refyne
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high impact talent and make hiring feel seamless, and we guarantee our results every time! From entry level to executive search, we bring market insight, global network depth, and a Refyned, high touch approach. Whether you’re building your founding team or hiring at scale, we’re your people.
About Our Client
We are partnering with an established international baby and infant brand with a strong reputation for quality, safe and engaging products. Their European business is growing, and online retail is a key part of that growth.
The Opportunity
As Ecommerce Account Manager, you will own the brand’s relationships and performance with its pure play online retailers, often known as the dot coms. You will be the day to day commercial lead for these accounts, responsible for sales growth, visibility and profitability across the online channel.
This is a hands on role for someone who enjoys the mix of relationship building, commercial planning and detailed online execution. You will work closely with Sales, Marketing and Supply Chain colleagues to make sure the brand shows up well, stays in stock and wins share online.
Key Responsibilities
- Own the sales and growth plan for each pure play online account, with clear targets for revenue and margin.
- Build strong relationships with buyers and account teams, leading regular business reviews and negotiations.
- Plan and deliver promotions, events and seasonal campaigns, including key trading peaks.
- Make sure product listings, content, imagery and pricing are accurate, competitive and optimised for conversion.
- Manage forecasts, stock levels and replenishment with Supply Chain so the brand stays in stock.
- Plan and manage retailer funded and brand funded advertising to drive visibility and return on spend.
- Track sales, share and competitor activity, and report on performance with clear recommendations.
- Support new product launches and range extensions into online retailers.
- Identify new online partners and opportunities to grow the channel.
Ideal Background
- Proven experience in ecommerce account management or online key account management, ideally with a consumer brand.
- A good understanding of pure play online retail, including listings, content, search and advertising.
- Strong commercial skills, with confidence in negotiation, pricing and promotional planning.
- Analytical, comfortable with sales data and reporting.
- Excellent communication and relationship building skills.
- Well organised, with the ability to manage multiple accounts and priorities.
- Experience in baby, toys, children’s products or another consumer category is a plus.
Why Join
- Own a key and growing online channel for an established international brand.
- A varied role with real influence on commercial results.
- Competitive salary up to £70,000.
- Work with a friendly, collaborative team.