About Refyne
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless - and we guarantee our results every time.
From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we're your people.
Our Client
Our client is a globally recognised consumer brand with a strong reputation for innovation, quality, and customer trust. Operating across multiple retail and e-commerce channels, the business has established a leading market position and continues to invest heavily in digital commerce, marketplace growth, and omnichannel expansion.
Following continued growth across North America, the company is seeking a Marketplace Manager to take ownership of marketplace operations, digital shelf excellence, and commercial performance across key online retail platforms.
The business offers a collaborative, fast-paced environment where accountability, innovation, and commercial thinking are highly valued.
Overview
We are seeking a Marketplace Manager to lead the day-to-day management, optimisation, and growth of the brand's marketplace presence across major e-commerce platforms.
Reporting into the Growth function, this role will be responsible for ensuring marketplace excellence across catalogue management, digital shelf optimisation, inventory coordination, promotional execution, and commercial performance. The successful candidate will combine strong operational expertise with analytical capability to maximise visibility, conversion, and revenue growth.
This is an exciting opportunity for an ambitious marketplace specialist looking to make a significant impact within a market-leading consumer brand.
Key Responsibilities
Marketplace Operations & Catalogue Management
Own the day-to-day management of marketplace operations across key retail and e-commerce platforms.
Maintain and optimise product listings to maximise visibility, search performance, and conversion rates.
Develop and implement SEO-driven product content, including titles, bullet points, product descriptions, and keyword strategies.
Partner with Brand and Creative teams to enhance product detail pages, premium content, and digital brand experiences.
Monitor marketplace health, compliance requirements, listing quality, and account performance to minimise disruptions and protect revenue.
Proactively resolve listing issues, content errors, and platform-related challenges to ensure uninterrupted trading.
Digital Shelf Optimisation
Take ownership of digital shelf performance and ongoing catalogue enhancement initiatives.
Monitor search rankings, product discoverability, and competitive positioning across marketplaces.
Identify opportunities to improve organic visibility through content optimisation, keyword performance, and platform best practices.
Ensure all product information remains accurate, compliant, and aligned with brand standards.
Inventory & Commercial Coordination
Partner closely with Supply Chain, Operations, and Commercial teams to maintain healthy inventory levels across all marketplace channels.
Support demand forecasting and inventory planning to minimise stock shortages and maximise sales opportunities.
Monitor product availability and proactively address potential supply challenges during key trading periods.
Support pricing governance and marketplace compliance to protect brand positioning and commercial performance.
Promotional Planning & Execution
Coordinate the execution of promotional campaigns, marketplace deals, and retail marketing initiatives.
Manage promotional set-up, implementation, and performance tracking across key trading events and seasonal campaigns.
Ensure all promotional activity is executed accurately and on schedule.
Collaborate with wider marketing teams to maximise visibility and campaign effectiveness.
Performance Analysis & Reporting
Monitor daily, weekly, and monthly marketplace performance metrics.
Analyse sales, traffic, conversion, search visibility, and catalogue health to identify growth opportunities.
Develop reporting frameworks and dashboards that provide clear performance insights to stakeholders.
Translate marketplace data into actionable recommendations that drive commercial improvements.
Support forecasting, business planning, and strategic decision-making through data analysis.
Competitive & Market Analysis
Monitor competitor activity, category trends, search performance, and emerging marketplace opportunities.
Utilise marketplace intelligence tools and platform analytics to identify areas for optimisation and growth.
Stay informed on platform updates, algorithm changes, and industry best practices.
Work closely with Growth and Marketing teams to ensure acquisition efforts align with inventory availability and marketplace priorities.
Cross-Functional Collaboration
Partner closely with Brand, Sales, Marketing, Operations, Supply Chain, and Commercial teams.
Act as a central point of coordination for marketplace-related initiatives and priorities.
Support the alignment of marketplace strategy with broader business objectives.
Experience
Minimum 4+ years' experience managing marketplace channels within consumer goods, retail, e-commerce, or direct-to-consumer businesses.
Proven experience managing product catalogues, marketplace operations, and digital shelf optimisation.
Experience working with major online retail platforms and marketplace ecosystems.
Strong understanding of e-commerce trading principles, customer behaviour, and marketplace performance drivers.
Experience working with consumer brands, beauty, wellness, lifestyle, baby care, household goods, or related categories is highly desirable.
Technical & Analytical Skills
Strong knowledge of marketplace management platforms and seller tools.
Experience using marketplace analytics, keyword tracking, and performance optimisation tools.
Advanced Excel skills and strong analytical capability.
Solid understanding of marketplace SEO, product content optimisation, and conversion best practices.
Ability to analyse commercial performance data and develop actionable recommendations.
About You
Highly detail-oriented with exceptional organisational skills.
Commercially minded with a strong focus on revenue growth and performance.
Analytical thinker who enjoys solving operational and marketplace challenges.
Proactive and adaptable within fast-paced environments.
Strong communicator with the ability to collaborate across multiple departments.
Passionate about e-commerce, digital retail, and marketplace growth.
Comfortable balancing strategic thinking with hands-on execution.
Perks & Benefits
Competitive salary package.
Performance-related bonus opportunities.
Flexible hybrid and remote working arrangements.
Comprehensive health and wellbeing benefits.
Learning and development support.
Career progression opportunities within a growing international organisation.
Collaborative and entrepreneurial company culture.
Exposure to senior leadership and strategic commercial initiatives.
Why Join?
This is an opportunity to join a market-leading consumer brand during an exciting period of digital commerce growth and expansion.
The role offers genuine ownership of marketplace operations and performance across key retail platforms, allowing you to directly influence revenue growth, customer experience, and commercial success. You will work closely with senior stakeholders, gain exposure to large-scale e-commerce operations, and play a critical role in shaping the future marketplace strategy of a globally recognised brand.
For an ambitious marketplace professional, this represents an excellent opportunity to accelerate your career while making a measurable impact within a high-growth, digitally driven organisation.