About Refyne
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high impact talent and make hiring feel seamless, and we guarantee our results every time! From entry level to executive search, we bring market insight, global network depth, and a Refyned, high touch approach. Whether you're building your founding team or hiring at scale, we're your people.
About Our Client
Our client is an established, award winning aesthetics clinic in North Wales, known for its high standard of patient care and a warm, professional team. They are growing and looking for a confident front of house hire to join them.
The Opportunity
As the first and last point of contact for patients, the Clinic Coordinator is the key person who keeps the clinic running smoothly and drives the business by promoting its treatments and products. You will meet and greet patients, host their day and make sure every expectation is exceeded, working closely with the Clinic Manager and the aesthetics team.
Key Responsibilities
- Welcome patients, take payments and offer vouchers, products and treatment plans where relevant
- Manage bookings by phone, email, face to face and social media, keeping the waiting list full
- Keep patient records complete and up to date, including consent forms and before and after photos
- Make follow up and retention calls, and chase unused courses and vouchers
- Process cash and card payments, manage stock displays and clinic orders, and report to the Clinic Manager
- Look after top spending and payment plan patients, and handle any complaints professionally
- Support clinic marketing, including social media, as guided by the Clinic Manager
- Keep reception and the back office impeccably clean and tidy, and complete daily and weekly checklists
Ideal Background
- Previous reception or customer facing experience, ideally in a clinic, salon or similar setting
- A polished, natural and professional personal presentation
- A friendly, helpful personality with excellent customer service skills
- Reliable, punctual and able to multitask in a busy environment
- Confident with computers and booking systems
Why Join
- Competitive salary of £30,500.
- A varied role at the heart of a successful, growing clinic.
- A supportive team with a strong focus on continuous improvement.
- The chance to develop your skills in the aesthetics industry.