About Refyne
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high impact talent and make hiring feel seamless, and we guarantee our results every time! From entry level to executive search, we bring market insight, global network depth, and a Refyned, high touch approach. Whether you’re building your founding team or hiring at scale, we’re your people.
About Our Client
We are partnering with a globally recognised prestige beauty brand, founded by a world famous makeup artist and now scaling at record speed across more than 50 markets with a team of over 3,000. Known for easy to use, easy to gift icons, the brand is bold, creative and powered by innovation, and is continuing to break records across countries, channels and categories.
The Opportunity
As Head of Commercial, you will join the expanding EU commercial team to lead a group of senior and national account managers and executives who run the European department store and speciality business. You will build strategic partnerships with retail partners and find new commercial opportunities to bring the brand to life in store and online.
You will report to the Commercial Director, EU and work closely across the EU function and the wider business. This is a 12 month fixed term contract based at the London head office, with a hybrid model of 3 days in the office and 2 days working from home.
Key Responsibilities
- Lead, coach and inspire a passionate team of Senior National Account Managers, National Account Managers and National Account Executives, driving commercial excellence.
- Build and maintain strong, collaborative relationships with retail partners at every level, including Buying and Trading, Merchandising and Marketing, acting as a senior escalation contact.
- Lead commercial negotiations and contract management, covering terms, pricing, distribution, space, location and in store visibility.
- Build and deliver against the retail sales target, working with the Marketing and Retail teams to keep the brand’s leading position across the European estate.
- Understand retail context, category and store performance to spot opportunities, and react quickly to retail trends.
- Own net sales forecasting for your retailers, including NPD and core lines, working closely with Sales Operations on inventory and assortment.
- Manage each account P&L, balancing investment with top line opportunity and delivering the agreed profit contribution.
- Lead the annual retailer strategy roll out across departments, with an outstanding presentation and 360 plans.
- Align trading plans with local and global teams so activity is consistent and phased across the region.
- Work with Operational Marketing, Visual Merchandising, PR and Store Design on an annual plan for each retailer covering launches, events and store animation.
Ideal Background
- Demonstrable experience in a senior commercial role within sales, ideally in beauty or retail.
- Experience across European markets is preferred but not essential.
- An experienced leader who leads from the front, coaches well and communicates clearly.
- Strong budget and P&L management, with great attention to detail.
- Strong business acumen, able to build an account strategy aligned to retailer priorities and to quantify the plan.
- An excellent communicator who is confident presenting, able to influence and quick to build rapport with multiple stakeholders.
- Agile, results oriented and comfortable with ambiguity and changing priorities.
- Professional proficiency in at least one additional European language is highly desirable.
Why Join
- Be part of a values driven, high growth global beauty brand.
- Hybrid working with flexibility.
- 25 days holiday plus bank holidays, with an extra day for your birthday.
- Inclusive parental leave policy.
- Pension and life assurance.
- Wellness and social benefits, including a health cash plan and employee assistance programme.
- Dog friendly office days.
- Generous product discount and gifting.