About Refyne
We Are Refyne is a specialist executive search agency dedicated to the Beauty, Wellness, and Aesthetics industries. We partner with the sector's most ambitious brands to find the commercial talent driving their next stage of growth.
About Our Client
Our client is a growing wellness and aromatics brand with a strong presence across DTC, retail, and B2B channels. As the business expands, they're looking for an Account Manager to build and maintain strong client relationships and drive revenue growth across their account base.
The Opportunity
The Account Manager will own a portfolio of client relationships, acting as the primary point of contact to ensure customer satisfaction, retention, and account growth, while identifying new opportunities within existing accounts.
Key Responsibilities
- Manage and grow a portfolio of client accounts, acting as the main point of contact
- Build strong, long-term relationships with key stakeholders
- Identify upsell and cross-sell opportunities within the existing account base
- Track account performance and report on key metrics to leadership
- Collaborate with Sales, Marketing, and Operations to ensure client needs are met
- Resolve client issues promptly and proactively
- Support contract renewals and negotiations
Ideal Background
- 3+ years of account management experience, ideally within beauty, wellness, or consumer goods
- Strong relationship-building and communication skills
- Proven track record of managing and growing client accounts
- Comfortable working cross-functionally in a fast-paced environment
Why Join
This is an opportunity to own meaningful client relationships and directly contribute to the growth of a scaling wellness brand.