About Refyne
We Are Refyne is a specialist executive search agency dedicated to the Beauty, Wellness, and Aesthetics industries. We partner with the sector's most ambitious brands to find the commercial talent driving their next stage of growth.
About Our Client
Our client is a fast-growing haircare brand entering a critical stage of growth, with increasing complexity across DTC, retail, wholesale, and marketplace channels. They're looking for a Vice President of Operations to take full ownership of the operational function and build the systems required to scale.
The Opportunity
The VP of Operations will lead and scale end-to-end operational infrastructure across Operations, Supply Chain, and Customer Experience, transforming a currently reactive, person-dependent function into a scalable, system-driven organisation with clear ownership and accountability, eliminating the need for founder involvement in day-to-day decisions.
Key Responsibilities
- Define and lead operational strategy across order flow, fulfilment, 3PL management, and inventory planning across DTC, retail, wholesale, and marketplace channels
- Own global supply chain strategy, including supplier relationships, procurement, and demand planning
- Design and implement SOPs, workflows, and RACI ownership structures across all functions
- Partner cross-functionally with Growth, Brand, and Finance, leading a structured S&OP cadence
- Oversee Customer Experience, ensuring fast resolution times and strong feedback loops into operations
- Lead and develop the Directors of Operations and Supply Chain, and the Customer Experience Manager
- Establish and report on KPIs across inventory health, fulfilment performance, and cost/margin efficiency
- Identify operational risks and build infrastructure that supports significantly higher volume
Ideal Background
- 10–15+ years of experience in Operations and Supply Chain leadership within CPG, beauty, or high-growth consumer brands
- Proven track record building operational infrastructure in scaling businesses, not just managing existing systems
- Deep expertise in 3PL/fulfilment strategy, inventory planning, and multi-channel operations (DTC, retail, Amazon, wholesale)
- Strong systems thinker with experience building SOPs, KPIs, and reporting frameworks
- Experience leading Directors and building accountable teams
- Strong financial acumen (COGS, margins, forecasting)
Why Join
This is a critical leadership role in transitioning a fast-growing brand into a scalable, system-driven organisation, with the opportunity to build lasting operational infrastructure and replace the founder as the operational backbone of the business.