About Refyne
This role requires 1 day a week in the office - this is located 30 minutes from London
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless — and we guarantee our results every time.
From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale — we’re your people.
Our Client
Our client is a fast-growing, international beauty business with a strong portfolio of well-established and disruptive brand.
With global distribution across major retail channels, the business is known for combining innovation, accessibility and high-performance products. Operating in a dynamic, high-growth environment, they continue to scale rapidly while maintaining a strong focus on product quality, consumer trends and operational excellence.
Overview
We are seeking a Customer Demand Planner to join a high-performing supply chain team, reporting into the Demand Planning Manager.
This is a critical role responsible for driving forecast accuracy, supporting supply chain efficiency, and enabling commercial success through data-led decision making. You will work cross-functionally with Sales, Marketing, Finance and Supply Chain teams to align demand plans, identify risks and opportunities, and continuously improve forecasting processes.
This position suits someone who thrives in a fast-paced environment, enjoys problem solving, and can balance detail with commercial awareness.
Key Responsibilities
Demand Planning & Forecasting
Develop, maintain and continuously improve demand forecasting models
Analyse historical sales data, market trends and promotional activity to inform forecasts
Leverage POS data and wider sales trends to support accurate demand planning
S&OP & Cross-Functional Collaboration
Actively contribute to the S&OP process, aligning demand plans across functions
Partner closely with Sales and Supply Chain teams to ensure alignment on forecasts
Collaborate with Finance and Marketing to incorporate business insights into planning
Performance & Reporting
Track and report on forecast accuracy and key demand KPIs
Identify root causes of forecast variance and implement corrective actions
Support continuous improvement initiatives across planning processes
Operational Support
Assist with ongoing planning activities within a fast-moving distribution environment
Support ad hoc analysis and reporting as required
Qualifications
Minimum 2+ years’ experience in demand planning, forecasting, or sales analytics
Experience working within FMCG, beauty, or a related consumer goods environment is advantageous
Strong Excel and Microsoft Office skills
Understanding of demand planning tools and forecasting methodologies
Core Competencies
Analytical mindset with strong attention to detail
Strong problem-solving skills with a proactive approach
Effective communicator, able to work cross-functionally
Highly organised with the ability to manage multiple priorities
Commercially aware with an understanding of supply chain dynamics
Continuous improvement mindset with a focus on process optimisation
Additional Requirements
Comfortable working in a fast-paced, high-growth environment
Collaborative team player with a hands-on approach
Ability to adapt quickly and manage competing priorities
Reporting & Relationships