We Are Refyne are delighted to be supporting a fast-growing, CQC-registered digital healthcare provider that has quickly become one of the UK’s leading names in online health and pharmacy services.
In just two years, this organisation has scaled to support almost 100,000 patients nationwide, building trusted partnerships with both NHS and private-sector clients. With a culture that values development and a strong growth trajectory, now is an exciting time to join the team.
About the Role
As a Patient Care Coordinator, you’ll be the first point of contact for patients and clients, ensuring they receive an outstanding experience across email, phone and ticketing systems. You’ll manage enquiries, resolve issues with empathy and efficiency, and contribute to improving processes as the organisation continues to grow.
Key Responsibilities
Deliver exceptional service by handling patient and client enquiries across multiple communication channels
Resolve issues quickly, professionally and with empathy
Manage priorities effectively in a fast-paced environment
Support internal process improvements to enhance service delivery
Candidate Profile
We’d love to hear from you if you are:
An excellent communicator - confident on the phone and skilled at writing professional emails
Highly organised, able to manage multiple tasks at once
A proactive problem solver, adaptable to fast-changing situations
Tech capable (experience with Zendesk or similar systems is ideal, but not essential)
Aware of data confidentiality and comfortable working with sensitive patient information
Ambitious and growth-driven, with a desire to progress as the organisation expands
Why This Role?
Be part of a close-knit, collaborative team with a supportive culture
Excellent opportunities for career progression
Work directly with senior leadership and founders, shaping processes and influencing patient care at scale
This is the perfect opportunity if you want to build your career in healthcare while making a meaningful difference in patients’ lives.
What’s On Offer
28 days’ annual leave (including Bank Holidays) + your birthday off
Additional half-day annual leave for every year of service
Company pension scheme
Flexitime working
Free on-site parking
Employee referral programme